Terms and Conditions
The agreement between you and gozy
The agreement between you and gozy · VERSION 3.1 · EFFECTIVE September 2026
1. About us and these Terms
1.1 gozy is operated by Shirman Technologies FZ-LLC, renaming to Gozy Mobility Tech FZ-LLC, a free zone limited liability company licensed by the Dubai Development Authority under Licence No. 107821, HD14A, First Floor, in5 Tech, Dubai Internet City, Dubai, UAE ("gozy", "we", "us").
1.2 These Terms bind you and gozy when you buy a plan, use the service or book a journey. Completing checkout confirms you accept them, together with the prices published at gozy.ai and the Trip Rules card at gozy.ai/trip-rules, each of which forms part of this agreement.
1.3 Our Privacy Policy at gozy.ai/privacy explains how we handle your personal data. It is information we are required to give you rather than terms you agree to, and it does not form part of this agreement. Where we need your permission for something — marketing, call recording, non-essential cookies, or a child’s data — we ask you separately and you may decline without affecting your plan.
1.4 gozy arranges chauffeured journeys for you. Vehicles and drivers are supplied by licensed and RTA approved transport operators we contract with. gozy is not itself a taxi or limousine operator and does not own the vehicles or employ the drivers. What you buy is a 30-day entitlement to a number of journeys within a kilometre allowance, and the service that arranges and supports them.
2. Eligibility and your account
You must be 18 or over and able to enter into a contract.
You give us your name, email address and the mobile number you use on WhatsApp when you buy a plan. That number is how bookings are made and how we reach you; tell us if it changes.
When you pay we give you a gozy ID (for example DR83721-1). It appears on your receipt and in your welcome message; quote it whenever you contact us.
We ask for a valid Emirates ID or passport number during onboarding, before your first journey. One account per person.
You are responsible for all bookings on your account, including those made by a named user, and for the conduct of everyone travelling on it.
Where you book a journey for someone else, you confirm that you have their permission to give us their details and that they know those details will be shared with the driver.
You may not resell, share or transfer your package.
3. Packages and prices
3.1 Packages, prices, trip and kilometre allowances, named-user limits and included features are published at gozy.ai. A plan lasts 30 days from the day it starts and is paid in full when you buy it. Plans do not renew automatically: when a plan ends, you may buy another. If you buy a new plan while one is still running, the new plan starts the day after the current one ends and is shown to you with its dates before you pay.
3.2 gozy is not currently registered for value added tax and no VAT is charged on your plan. If we become registered, VAT will be applied as the law requires and we will tell you before that takes effect, giving notice under clause 7.
3.3 Your entitlement is determined solely by your package. It is not increased or reduced by any coupon, discount or other variation in the amount you are invoiced.
3.4 We will not apply any charge that was not disclosed to you before you paid.
3.5 An invoice is issued for every payment and sent to your registered email. Once we are registered for VAT these will be tax invoices. We charge no fee for using any accepted payment method.
4. How the service works
4.1 Bookings are made over WhatsApp from your registered number and are confirmed when we confirm them. Every stop must be declared when you book.
4.2 How a trip is counted, how long a driver waits, how your kilometre pool works, what happens if you miss a car, and the rules for rollover, top-ups, children and guests are set out in full in the Trip Rules card published at gozy.ai/trip-rules. That card forms part of these Terms and is written to be read in two minutes.
4.3 In summary: your plan gives you a set number of trips and a pooled kilometre allowance for its 30 days; a direct journey uses one trip and each declared stop adds half a trip; airport journeys use more; a driver always waits free for a period before anything is charged; and a booking that would exceed your remaining kilometres is declined at the point of request rather than charged as an excess.
4.4 Some steps are handled automatically by our AI assistant, including interpreting your booking request and applying these rules. You may ask for a person to review any automated decision that affects you.
4.5 We may update the Trip Rules card. Where a change materially reduces what you receive, we give notice under clause 7 and you may cancel before it takes effect. We keep dated previous versions of the card.
5. Payment, plan period and refunds
You pay for each plan once, in full, at checkout, through our payment processor. Your card details are entered directly into the processor’s secure fields; gozy does not see or store your card number, and we do not keep your card on file. Nothing is charged to you afterwards unless you choose to buy another plan.
The amount due, the discount applied, the plan’s start and end dates and the fact that it does not renew are all shown to you at checkout before you pay.
Your plan starts on the day you pay, or, if you already have a plan running, the day after that plan ends. It ends 30 days later. Trips and kilometres not used by then expire; nothing carries over unless the Trip Rules card says otherwise.
Because nothing renews, there is nothing to cancel. To stop using gozy, simply do not buy another plan. You may ask us on WhatsApp or at ops@gozy.ai to close your account at any time.
Payments are not refundable for change of mind or for the unused part of a plan. Where a journey was not delivered for a reason within our control, the trip is restored under clause 7. Any other refund request is reviewed case by case by our Operations team and, where we agree one, is returned to the card you paid with.
6. Coupons and referrals
An invite or coupon code is personal, non-transferable, single use, and applies to your first plan only. Any later plan is charged at the standard price published at gozy.ai, which is shown to you at checkout before you pay.
A code applies to the plan price, not to top-ups or add-ons. One code per plan; codes do not stack with each other or with a referral reward on the same invoice.
A coupon does not change your entitlement or your plan.
Where you give us the contact details of someone you are referring, you confirm you have their permission. We contact that person once and will not contact them again unless they get in touch.
We may decline or void a code obtained or used improperly.
7. Changes, suspension and service standards
We may change prices on 14 days’ notice published at gozy.ai and sent to your registered mobile or email. A change never applies to a plan you have already paid for; it applies only to plans bought after it takes effect.
We may change these Terms on 14 days’ notice. A change never applies to a plan you have already paid for; where a change materially disadvantages you, you may ask us to close your account and we will refund the unused part of your current plan.
We may suspend or terminate immediately for serious or repeated breach, conduct that puts a driver or another person at risk, suspected fraud or misuse, or where required by law. No refund is due. Where we terminate for our own commercial reasons we refund the unused part of your plan.
We are not responsible for delay caused by matters outside our reasonable control, including traffic, weather, road closures, authority action, platform failure or fleet unavailability we could not reasonably foresee. Where a journey is not delivered for a reason within our control, no trip is used and any trip already used is restored.
8. Communications
8.1 WhatsApp on your registered number is the primary interface. Booking confirmations, dispatch and trip updates, payment notices and service announcements are how the service is delivered; you cannot opt out of them while you hold an active plan.
8.2 Marketing messages are separate. We send them only with your consent, which you give separately for each channel, and you may withdraw it at any time by using the unsubscribe link, replying STOP, or contacting us. At present we send marketing by email only and never on WhatsApp. Withdrawing marketing consent does not affect your plan or the messages in clause 8.1.
8.3 Where we record a telephone call, we tell you at the start of the call and offer you the option to continue without recording. Messages are retained for quality, safety and dispute resolution. Our Privacy Policy explains how long we keep each of these.
9. Liability
9.1 Fleet partners and their drivers are responsible for the operation of the vehicle and carry the insurance required by law for passenger transport in Dubai.
9.2 Subject to clause 9.3, our total liability to you in any twelve-month period is limited to the total you have paid us in that period. We are not liable for property left in a vehicle, though we will make reasonable efforts to help recover it.
9.3 Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited under UAE law. Your statutory rights as a consumer are unaffected.
10. Complaints, law and general
10.1 Contact us first: WhatsApp or support@gozy.ai. We will acknowledge your complaint and give you a reference so you can track it. If you are not satisfied you may escalate within gozy to Operations (ops@gozy.ai) or refer the matter to the UAE Ministry of Economy consumer protection channels or the relevant Dubai authority.
10.2 These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction. Nothing here requires you to arbitrate a dispute where the contract value is below the threshold at which UAE law prohibits a mandatory arbitration clause.
10.3 If any clause is unenforceable the rest continues. A delay in enforcing a right is not a waiver. You may not transfer your rights; we may transfer ours to a group company or a buyer of the business without reducing your rights.
Published in English and Arabic at gozy.ai/terms and gozy.ai/ar/terms. Where the two texts differ, the English text prevails.