← Back to gozy← Back to gozyHow your commute works, how ride tokens are counted, and what happens when plans change. Written to be read in two minutes.
If you read nothing else, read this.
Your package covers both. Weekdays are for your commute; weekends and public holidays are for anything you like. Both use the same ride tokens.
| Commute | On demand | |
|---|---|---|
| When | Monday to Friday | Saturday, Sunday and public holidays |
| How to book | Set it once. Every Saturday you confirm next week in one tap | Message gozy, at least 60 minutes ahead |
| Your driver | Your main driver, who knows your route and your building | A gozy driver free in your area |
| Pickup time | A precise gozy pickup time that fits your work hours | The time you ask for, if a car is available |
| Changes | Skip any ride; new times start next week | Change the address or add a stop on the way |
Other rides on Monday to Friday are not booked. That is what lets us keep the same driver and the same time for you every day. Unused commute rides are not lost — use the tokens for weekend rides in the same month.
One short conversation, and your week runs itself.
Choose your start date and save home and office
On gozy.ai after you pay, or later on WhatsApp. Your 30 days start on the day you choose.
Tell gozy your work hours
Plain language is fine. "Office at 9, I finish at 6" is enough.
gozy picks your pickup times
The time that gets you to work on time and fits your driver's route — with the other open times shown, if you prefer one.
Confirm, and meet your main driver
Your commute runs Monday to Friday, both ways. The evening before, you get your first ride card — check in with one tap.
gozy suggests the times. Tap another time, or Edit to remove days or add a stop.
Your main driver drives most of your rides, so most days you see a face you know.
One card per ride, the evening before the first ride of the day. No check-in? Your driver still comes.
Saturday at 6 PM, gozy sends next week's plan. Tap Confirm, or Edit to change times, remove days or add a stop. No reply by Sunday 6 PM? You keep the same plan. Want a change? Tell gozy any day — it starts next week; this week stays as it is.
Your main driver serves a small group of members near you. Fixed pickup times are what make that possible.
Every package gives you ride tokens and a kilometre pool for 30 days, from the start date you choose.
| Package | Ride tokens | Kilometres | Users |
|---|---|---|---|
| Commute Flex | 44 | 880 km | 1 |
| Gozy Family | 88 | 1,760 km | Up to 4 · you decide each user's tokens |
Your kilometres are one shared pool for the month. A 6 km school run uses 6 km; a 24 km ride uses 24 km. There is no distance limit per ride.
One formula covers every ride.
| Your ride | Tokens |
|---|---|
| Home to the office | 1 |
| Home to the office, dropping someone at school on the way | 1.5 |
| Home to the office with two stops on the way | 2 |
| Airport drop-off | 1 |
| Airport pickup · 30 min free waiting from landing | 2 |
A stop means someone gets in or out — collecting a colleague, dropping a child at school. It does not mean the car waits while you run into a shop or attend a meeting. gozy is a point-to-point service, not a car and driver by the hour. If you need the car afterwards, book it as its own ride.
Commute rides can't be changed during the ride. On weekend rides, message gozy: the first address change is free, then 0.5 token each; a new stop is 0.5 token.
Your driver always waits free for a while. After that, waiting uses ride tokens.
| Situation | Free waiting | After that |
|---|---|---|
| At pickup | 10 minutes | 0.5 token from minute 11. At minute 21 it becomes a no-show and 1 token in total is used. |
| At a stop | 5 minutes | 0.5 token from minute 6. At minute 16 the ride closes and the driver is released. |
| Airport pickup | 30 minutes | 1 token from minute 31, and 1 more from minute 61. The driver is released at minute 91. |
We track your flight, so a delay costs you nothing. The 30 free minutes begin at the actual landing time, not the time you booked.
| What happens | What it costs you |
|---|---|
| You skip a ride or a whole day, until 1 hour before pickup | Nothing — the token stays for weekend rides |
| You skip several days (holiday, travel) in one tap | Nothing — your plan continues after |
| You cancel less than 1 hour before, or with the driver on the way | 1 token |
| Public holidays | No commute rides — on-demand rides as on weekends |
| What happens | What it costs you |
|---|---|
| You cancel within 5 minutes of the booking | Nothing |
| You cancel before the 15-minute message | 0.5 token |
| You cancel after the 15-minute message | 1 token |
| What happens | What it costs you |
|---|---|
| You miss the car at pickup | 1 token |
| We cannot deliver the ride | Nothing — the token is restored |
gozy asks before anything is cancelled — "Cancel your ride today, 07:45? It's free." — and only cancels after you tap Yes.
Need more rides this month? Top up any time.
| Top-up | You get | Price |
|---|---|---|
| +5 | 5 ride tokens + 100 km | AED 325 |
| +10 | 10 ride tokens + 200 km | AED 600 |
These rarely come up, but better to know them now than to discover them on a Tuesday morning.